Ingredient Helper — Account Deletion Request
You have the right to request deletion of your Ingredient Helper account and all associated personal data. This page explains how to submit a request, what data will be deleted, and what (if anything) may be retained.
Account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to all saved data, purchase history, and any active subscription benefits. If you have an active subscription purchased through the App Store or Google Play, please cancel it through your device's subscription settings before submitting a deletion request — your billing is managed by Apple or Google and will not stop automatically when your account is deleted.
If you have an active premium subscription, cancel it first to avoid future charges:
Email us at support@ingredienthelper.com with the subject line "Account Deletion Request" and include:
We may send a confirmation email to verify that the request came from the account owner. Reply to confirm, and we will process your request within 30 days.
Once your account has been deleted, we will send a final confirmation email. You can create a new account at any time in the future.
| Data Type | Status | Details |
|---|---|---|
| Account credentials (email, password, linked social accounts) | Deleted | Permanently removed from Firebase Authentication |
| Food logs and nutrition history | Deleted | All logged meals and nutrition tracking data |
| App settings and preferences | Deleted | Dietary preferences, allergen alerts, theme, and notification settings |
| Health integration data | Deleted | Any health data synced through Ingredient Helper (data in Apple Health or Google Fit is managed by those apps separately) |
| Subscription records | Retained up to 7 years | Transaction records may be retained for tax, legal, and financial compliance purposes as required by law. This data is not used for marketing. |
Some data (such as locally cached scan history) is stored only on your device and is not sent to our servers. To remove this data, uninstall the Ingredient Helper app from your device after your account deletion is confirmed.
Ingredient Helper does not directly charge your payment method — all billing is handled by Apple (App Store), Google (Google Play), or PayPal. Deleting your account does not automatically cancel these subscriptions. You must cancel through your respective store or PayPal account to stop future charges. Refunds for unused subscription periods are subject to the refund policies of Apple, Google, or PayPal.
Email us to request account and data deletion. We will process your request within 30 days.
Request Account DeletionInclude the email address associated with your account in your message.
For any questions about your data or this process, see our Privacy Policy or contact us at support@ingredienthelper.com.